Frequently Asked Questions
Contact us, if you have more!
Quality & Material Authenticity
How do I verify the material is genuinely 316L / CF8M — not substituted?
Every heat of raw material arrives with an EN 10204 3.1 Material Test Certificate (MTC) issued by the mill.
What quality-control steps does every valve go through before shipment?
We run a four-gate QC system: IQC (incoming material) → IPQC (in-process machining) → FQC (assembly dimensional & visual) → OQC (final pressure & leakage test).
Customization & OEM/ODM
What customization and OEM/ODM services do you offer?
We support full OEM and ODM development. Customizable parameters include: body material (WCB, CF8/CF8M ，CF3M), trim material, end connections (ANSI/DIN/JIS flange, NPT/BSP thread, butt-weld), pressure class, bore size, seat type (PTFE/RPTFE soft-seal or metal-to-metal), actuator mounting (electric, pneumatic, hydraulic), and coating/painting. For branding: custom logo , private-label nameplate, and OEM packaging.
Can you supply actuated (electric or pneumatic) ball valves ready to install?
Yes. We supply complete actuated valve assemblies — electric (on/off or modulating), pneumatic (single- or double-acting), or gear-operated handwheel — fully assembled, wired, and function-tested before shipment
Lead Time & Delivery
What are your standard lead times, and can you expedite urgent project orders?
In-stock items ship within 5-7 business days; standard production orders 20-30 days; OEM/custom orders 40 days. For urgent requirements we offer priority production scheduling — please flag urgency at the RFQ stage. We maintain buffer stock of fast-moving SKUs (common DN/NPS sizes in CF8M and WCB) to support spot orders. Our 24-hour response commitment means delivery confirmation within one working day of order placement.
What trade terms (Incoterms) and shipping modes do you support?
We accept: EXW (Wenzhou factory), FOB Ningbo/Shanghai, CIF. Shipping modes: sea freight (FCL/LCL), air freight, express courier (DHL/FedEx/UPS), and China-Europe rail for EU buyers. Our European office in Budapest, Hungary enables local logistics coordination for EU customers.
Warranty & After-Sales Support
What is your warranty policy ？
All BAUTU products carry a 12-month warranty from shipment against manufacturing defects.
Do you supply spare parts and support valves already in the field?
Yes. Our spare-parts program covers: soft seats (PTFE/RPTFE/Nylon), O-rings and gland packings (NBR, Viton, PTFE), stems, ball elements, body bolting, and actuator components — all cross-referenced to your order number and valve tag.
Ordering, MOQ & Commercial Terms
What is the minimum order quantity, and do you offer project pricing for large volumes?
Standard catalog items: MOQ 10 pieces. We provide project quotes for orders of 100 units or more.Distributors and engineering houses with recurring volume are eligible for a framework agreement including fixed pricing, priority lead-time slots, and a dedicated account manager.
What are your accepted payment terms?
Standard terms: 30% T/T deposit upon order confirmation; 70% T/T balance before shipment.
• Deposit (30%) — Payable upon order confirmation. Production scheduling begins once deposit is received.
• Balance (70%) — Payable against pre-shipment inspection report and proforma invoice. Balance must clear before container loading or freight forwarder pickup.
Accepted currencies: USD / EUR / RMB
What information do you need to provide an accurate quote?
To issue an accurate quote within 24 hours, please provide:
1. Valve type (ball, gate, globe, check, butterfly)
2. Size (NPS / DN)
3. Pressure class (Class 150 / 300 / 600 or PN16 / PN40 etc.)
4. Body and trim material (or media + temperature for material recommendation)
5. End connection (flanged RF/RTJ, BW, NPT, SW)
6. Operation (lever, gear, pneumatic, electric)
7. Standard (API 6D / API 608 / DIN / GB)
8. Quantity and delivery destination
9. Special requirements (NACE, fire-safe, anti-static, oxygen service, cryogenic, etc.)